How does the FOM dictate courtesy and professionalism in communications?

The Flight Operations Manual (FOM) emphasizes the importance of maintaining professionalism and courtesy in all communications as a fundamental aspect of operational integrity and safety. This approach is crucial in promoting a positive work environment and ensuring clear, respectful, and effective communication among crew members and with passengers. Consistently adhering to a standard of professionalism helps in building trust and fosters teamwork, which is essential in high-stakes environments like aviation.

The nature of aviation requires that every interaction, whether with colleagues or customers, reflects the organization's values and commitment to excellence. By emphasizing professionalism and courtesy, the FOM sets a standard that contributes to the overall safety, efficiency, and quality of service in flight operations.